The AI agent for customer service that resolves. End to end.
Chatbots deflect. Qreate Connect understands intent, executes in your systems, and closes the loop — escalating to a human only when it genuinely should.
- 90%
- First-contact resolution
- +70
- NPS point swing
- 63%
- Resolved autonomously
- 40%
- Lower agent cost
up from 60% before deployment
from −39 to the +30s
end-to-end, no agent involved
while absorbing 19% more volume
A chatbot answers. An AI agent resolves.
An AI agent for customer service is generative AI that doesn't just reply — it acts. It detects what a customer actually needs, pulls live data from billing, CRM and provisioning systems, executes the fix, and confirms the outcome. A chatbot conversation ends with a link. An AI agent conversation ends with the problem solved.
| Rule-based chatbot | AI agent — Qreate Connect |
|---|---|
| Matches keywords to scripts | Detects intent, extracts entities, holds multi-turn context |
| Answers from a static FAQ | Executes real transactions through 100+ API integrations |
| Deflects to “contact support” | Resolves 63% of conversations end-to-end |
| Breaks on dialects and code-switching | Auto-detects language; handles Hinglish and transliteration |
| Escalates blind | Hands off below confidence threshold — with full context |
| Static after launch | Learns weekly from human corrections |
Built to act, not just talk.
Understand
Intent detection, entity extraction and multi-turn context — the agent grasps what a customer needs, not just the keywords they typed. Language is auto-detected, dialects and transliteration included. Customers never adapt their natural style.
Act
API-first execution against your stack — billing, CRM, provisioning. Plan changes, refunds, bookings, tracking: real transactions with live data, PII masking and encryption throughout. Our flagship deployment runs 80+ automated journeys across 100+ API integrations.
Close or escalate
Every response carries a confidence score. Above threshold, the agent resolves and confirms. Below it — or on sensitive cases — it hands off to a live agent with the full conversation attached. Customers never repeat themselves. One deployment cut handover from 32% to 20%.
Learn
Human-in-the-loop feedback turns every agent correction into knowledge-base and model improvements. Week over week, resolution climbs.
300K+ conversations a month. 90% resolved on first contact.
A market-leading prepaid telecom operator was drowning in volume — NPS at −39, ticket backlogs peaking at 178 a week. Four weeks after Qreate Connect went live: 90% first-contact resolution, up from 60%. NPS swung 70 points into the +30s and held there across six months of production traffic. Across two brands. Every channel. At production scale.
Read the full case studyOne agent. Every channel.
Web, app, WhatsApp, Messenger, IVR — even government portals. One assistant, one unified history across every touchpoint. Design a resolution flow once in the visual builder, ship it everywhere.
Serious about the boring parts.
PII masking and encryption throughout. Confidence-scored routing for sensitive cases. Human handoff with complete context. Deployed for enterprises whose names we can't print — which is exactly the point.
Live in weeks. Measured in weeks.
Scope your highest-volume journey. Connect the APIs. Build the flow visually. Ship to every channel from one place. Our flagship deployment reported its numbers four weeks post-go-live — not four quarters.
Questions, answered
Bring resolution-grade AI to your customer service.
Tell us about your support volume and stack. We'll show you a flow built for your highest-volume use case — and the metrics it would move.
- Live on high-volume use cases in weeks
- Resolves end-to-end — not just deflects
- Escalates with full context to your agents
Request a demo
We'll tailor the walkthrough to your use case, then you pick a time.